Your Trusted IT Partner for Security, Privacy and Business Technology
Professional IT support, cybersecurity consultancy, server management, business email, analytics, and outsourced technology services – delivered through flexible support plans, experienced professionals, and a security-first approach.
Explore Our Security and Privacy CommitmentsRun your technology without building a large IT department.
At Y5MEDIA, we understand that your business information, customer records, internal systems, and digital assets are valuable. We work to protect their confidentiality, integrity, and availability through responsible access management, appropriate technical safeguards, documented processes, and transparent service agreements.
Most growing businesses do not need ten IT staff. They need one accountable partner who keeps servers, email, websites and user accounts in order, tells them plainly where the risks are, and writes down who is allowed to touch what. That is the job this service does.
- Security first. We protect client systems, information and privacy through appropriate safeguards.
- Confidentiality. Your business information is treated as confidential, with no unauthorized access, use, disclosure or transfer.
- Reliability. Professional support delivered within service levels we agree in writing.
- Affordability. Transparent, scalable plans for startups, SMEs and established organizations.
- Accountability. Responsibilities, access permissions, procedures, incident handling and commitments are documented.
Six service areas. One coordinated partner.
Take a single area, or let us run the whole stack. What is included for you is written into your contract, so there is no guessing about scope.
Cybersecurity Consultancy & Protection
Posture assessments, hardening, access reviews, MFA and remediation plans built around prevention and early detection. See details
Managed IT Services
Ongoing remote administration, maintenance, monitoring, backup verification and documented escalation. See details
Server, Hosting & Infrastructure
Linux and Windows server administration, cloud deployment, migrations, DNS, SSL/TLS and recovery planning. See details
Business Email & Collaboration
Microsoft 365 and Google Workspace setup, migration, SPF, DKIM and DMARC, and secure staff onboarding. See details
IT Analytics & Technology Consultancy
Audits, health reporting, spend reviews and remediation roadmaps that turn technical detail into decisions. See details
IT Outsourcing & Office Technology
An outsourced IT desk for your team: support, onboarding, device and software setup, vendor coordination. See details
Reduce the risk before it becomes an incident.
We start by finding out where you actually stand, then fix what matters most first. The emphasis is on prevention, risk reduction, early detection and documented remediation – so you can show what was found, what was done and what is still open.
- Security posture assessments and prioritized recommendations
- Website and WordPress security assessments
- Server hardening and configuration reviews
- User access and privilege reviews
- Multifactor authentication implementation
- Endpoint protection planning and configuration
- Firewall and network security configuration, where supported
- Vulnerability assessment and remediation
- Backup and recovery planning
- Security awareness guidance for your staff
- Incident response planning and coordination
- Security monitoring, where included in the selected plan
No provider can honestly promise that a system is immune to attack, and we do not. What we commit to is specific controls, clear reporting and responsible handling if something does go wrong. Intrusive testing is carried out only with your written authorization and an agreed scope.
Ongoing technical support that does not wait for things to break.
Flexible, recurring administration for the systems your business runs on, with maintenance scheduled around your working hours.
- Remote IT administration
- Server maintenance and troubleshooting
- Website and hosting management
- Software installation, updates and configuration
- User account and access management
- Infrastructure monitoring
- Backup verification
- System performance reviews
- Technical documentation
- Vendor and cloud-service coordination
- IT maintenance schedules
- Escalation support
Your Statement of Work lists which of these are included in your contract. Anything outside it is quoted and carried out only after your separate authorization.
Servers set up properly, moved carefully and kept recoverable.
From a single VPS to a multi-server environment: installation, administration, migration and the planning that decides how quickly you are back up after a failure.
- Server installation and configuration
- Linux and Windows Server administration
- Cloud infrastructure deployment and maintenance
- Hosting migrations
- Website and application migrations
- DNS and domain configuration
- SSL/TLS certificate installation and renewal management
- Server backup configuration
- Resource utilization monitoring
- Performance optimization
- Access controls and secure administrative practices
- Disaster recovery planning
Specific cloud platforms, control panels and specialist software are confirmed during scoping. If something is outside what our team supports, we tell you before the work starts rather than after.
Email that arrives, is hard to spoof, and survives staff changes.
Setup, migration and day-to-day administration of business email and collaboration tools on Microsoft 365 and Google Workspace.
- Microsoft 365 and Google Workspace setup
- Business email configuration
- Email migration and troubleshooting
- DNS configuration for business email
- SPF, DKIM and DMARC configuration
- User accounts and permissions
- Shared mailboxes and collaboration tools
- Spam and phishing protection configuration
- Email continuity and backup planning
- Secure onboarding and offboarding of employees
We do not ask for or keep your passwords unnecessarily. Wherever the platform supports it, we work through approved delegated administration, secure credential-sharing mechanisms and multifactor authentication.
Know what you have, what it costs and where it is weak.
In business terms: better visibility, less downtime, more control and technology decisions made on evidence instead of guesswork.
- IT infrastructure assessments
- System health and performance reporting
- Technology audits
- Business technology planning
- Workflow automation
- IT expenditure optimization
- Infrastructure utilization reports
- Software and cloud-service selection
- Risk prioritization and remediation roadmaps
- Operational efficiency recommendations
A coordinated IT partner, not a list of isolated fixes.
We act as your IT function: one point of contact that knows your setup, supports your people and deals with your technology vendors on your behalf.
- Outsourced IT operations
- Technical support for employees
- Office IT setup and configuration
- New employee IT onboarding
- Device and software configuration
- Network and connectivity troubleshooting
- Server and email administration
- Technology vendor coordination
- Remote technical assistance
- Project-based implementation
Our service is delivered remotely. Where a job needs hands on site, we coordinate with your local vendor or staff and guide the work, and any on-site arrangement is agreed and quoted separately.
Your Data Is Your Business. Protecting It Is Our Responsibility.
At Y5MEDIA, we treat your business data with the utmost confidentiality and care. We do not sell client data, exploit confidential business information for personal benefit, or access client systems beyond the authorized scope of our engagement. Our approach is built around data minimization, restricted access, secure handling, transparency, and accountability.
We aim to prevent unauthorized data access, leakage, misuse, loss, and disclosure through appropriate technical and organizational safeguards. We establish clear responsibilities, document authorized access, and follow agreed procedures for data handling, retention, and deletion.
Your information is entrusted to us for a defined business purpose. We respect that responsibility.
“Your trust matters. We are committed to protecting your privacy, respecting your confidentiality, and handling your business information responsibly.”
What our people are never permitted to do.
Everyone who works on a client environment – employee or contractor – is bound by a confidentiality agreement and by these rules. A breach means access is revoked, the matter is investigated, contractual remedies apply and anything the law requires us to report is reported.
- Browse client information without a legitimate work requirement
- Copy, export, download or transfer client data without authorization
- Share client files, credentials or confidential information with unauthorized parties
- Use client information for personal purposes
- Sell or commercially exploit client data
- Use client data to train AI models without a separate, informed agreement and safeguards
- Install unapproved software or monitoring tools in client environments
- Create unauthorized accounts, backdoors or hidden access mechanisms
- Keep client credentials after authorization ends, unless specifically required and agreed
- Delete, alter or disclose client information outside the approved scope
These are policy commitments backed by contract. The technical controls that enforce them – named accounts, multifactor authentication, logging, access reviews – are agreed and verified per engagement, and we will tell you which are in place for yours.
Five stages, each one documented.
Before engagement
We identify your requirements, the systems and data in scope, and who has authority to grant access. The relevant agreements – services agreement, statement of work, NDA, data processing agreement and SLA – are signed before any access is given.
Onboarding
Named accounts with role-based permissions, multifactor authentication where supported, approved credential handling, recorded access approvals, and agreed backup and recovery responsibilities.
Service delivery
We access only what the authorized work needs, use approved remote access and transfer methods, record significant changes, and ask for approval before doing anything out of scope.
Incident handling
Reports are recorded, triaged and contained where authorized. Evidence is preserved, your designated contact is informed under the agreed procedure, and legal and contractual notification duties are assessed.
Offboarding
Administrative access is revoked or transferred, your information and assets are returned, data is deleted under the agreed policy, exceptions are recorded, and you receive a closure record.
Three ways to work with us.
Each plan is shaped to your environment. Coverage hours, monitoring, response targets and emergency assistance are the ones written into your signed SLA.
Essential Support
For startups and small offices that need scheduled remote assistance and occasional maintenance.
- Scheduled remote assistance
- Periodic maintenance and updates
- Standard business-hours support
- Maintenance in your preferred window
Managed Business Support
For businesses that need recurring IT administration, infrastructure support and defined response targets.
- Standard business-hours support
- Recurring IT administration
- Infrastructure and server support
- Preventive maintenance
- Defined response targets
- Regular service reporting
Premium Managed IT and Security
For clients that need round-the-clock coverage, enhanced monitoring, priority escalation and security support.
- 24/7 support for any request
- Enhanced monitoring
- Priority escalation
- Security support and reviews
- Customized operational arrangements
Essential Support and Managed Business Support run during standard hours, Monday to Saturday, 9:30 AM to 6:30 PM IST. 24/7 coverage is part of Premium Managed IT and Security and applies to any request, whatever its priority; the systems covered, the contact channels and the response targets are set out in your signed SLA. A response target is the time within which we acknowledge and begin work; it is not a promise of when an issue will be resolved.
Priced to your setup, quoted in writing.
We do not publish a rate card because two offices of the same size rarely have the same systems. You tell us what you run, and we send a written quotation showing scope, deliverables, exclusions, fees, support coverage and the SLA that applies.
Unless your quotation says otherwise, hardware, third-party licenses, cloud subscriptions, applicable taxes, travel and out-of-plan emergency support are charged separately. Every quotation states what is included and what is not.
Businesses that depend on IT but do not want to staff a department.
- Startups and small offices that need a dependable person to call
- SMEs with servers, business email and a website nobody fully owns
- Established organizations that want documented security and privacy practices from a vendor
- Teams preparing for a customer security questionnaire or a privacy review
Honest limits, stated up front.
We will not tell you your systems are completely secure, that data loss is impossible, or that every issue will be fixed within a fixed number of minutes. Nobody who says that can stand behind it.
What you get instead is a written scope, named people with recorded access, controls we can show you, response targets we are staffed to meet, and a clear procedure for the day something goes wrong.
We hold no ISO, SOC 2 or similar certification and do not claim one. Where your sector has specific regulatory requirements, we work to the requirements you specify in the contract.
Before you hand over the keys.
Will you need our passwords?
Preferably not. We ask you to create named accounts for our authorized staff, or to grant delegated administration, with multifactor authentication where the platform supports it. Where a shared credential is unavoidable, it is exchanged through an approved secure method, never by plain email, chat or a website form.
Who at Y5MEDIA can see our data?
Only the people named in your authorization record, and only for the systems listed in your Statement of Work. Each of them is bound by a confidentiality agreement. Access is reviewed periodically and removed when it is no longer needed.
Do you sign an NDA and a data processing agreement?
Yes. A mutual NDA can be signed before you share anything. Where we handle personal data on your behalf, a data processing agreement sets out your instructions, our obligations and how data is returned or deleted. Which role each party holds is decided from the actual service, not assumed.
Do you offer 24/7 support?
Yes, as part of Premium Managed IT and Security. Premium clients can raise any request, urgent or routine, at any hour. The systems covered, the contact channels and the response targets are written into your signed SLA. Essential Support and Managed Business Support run Monday to Saturday, 9:30 AM to 6:30 PM IST.
What happens if there is a security incident?
We record and assess it, contain it where we are authorized to, preserve evidence and inform your designated contact under the procedure agreed in your contract. We then help you assess any legal or contractual notification duties and document the remediation.
Do you use our data with AI tools?
Not without your authorization. Confidential client information is not entered into unapproved AI services, and client data is not used to train AI models unless you have agreed to it separately, in writing, with appropriate safeguards.
What happens to our data when the contract ends?
Access is revoked or handed over, your information is returned in an agreed format, and our copies are deleted under the Client Data Return and Deletion Policy. Anything that must be kept for legal reasons, or that sits in a backup until it expires, is recorded and explained to you.
Do you work on site?
The service is delivered remotely. If a task needs someone physically present, we work with your local staff or vendor and guide the job; any on-site arrangement is agreed and quoted separately.
Request a Confidential IT Consultation
Tell us what you run and what is worrying you. We reply within one business day, and nothing you send is shared outside the team handling your enquiry.
We use these details only to respond to your enquiry. See our Privacy Policy for how we handle personal data and your rights. To report a security concern instead, email support@y5media.com with the subject “Security incident”.
The rest of the technical side.
Backup Solutions
Backups that are monitored and actually restored in rehearsal. Learn more
Website & Email Migration
Moving hosts, sites and mailboxes with a plan and a rollback. Learn more
Virtual DPO (India)
Outsourced data protection support for DPDP Act readiness. Learn more
Custom Software Development
Software, web applications, modernization and integration. Learn more
WordPress Development
Builds, maintenance and performance for WordPress sites. Learn more
Data Protection Commitment
How we handle client information, access and incidents. Read it
Protect your business. Simplify your technology. Work with confidence.
Send us a short description of your setup, or ask for a written proposal. No passwords, no obligation, and everything you share is treated as confidential.