How we work with you.

In short: everything is agreed in writing before work starts, you approve what goes out in your name, you own your accounts and paid-for work, and we report honestly on results we cannot guarantee.

01Who we are

Y5MEDIA is the flagship brand of Raymond Cardoza Enterprises, a sole proprietorship registered in India and owned by Raymond Ronald Cardoza. We are a digital marketing, media and technology services business based in Mangaluru, Karnataka, India, and we serve clients in India and abroad.

This Business Policy explains how we work. It forms part of our Terms & Conditions and should be read with our Privacy Policy, Refund Policy and Disclaimer.

02What we do

• AI visibility management – helping businesses be accurately represented in AI assistants and AI-driven search;
• search and optimisation – search engine optimisation, AI search and answer engine optimisation, voice, entity and conversion optimisation;
• media distribution and digital PR – press release and media portal distribution, social PR and targeted outreach;
• content – content creation, publication and syndication, including AI-assisted content;
• automation – social posting, chatbots and WhatsApp integrations and automations, and advertising support;
• digital solutions – WordPress development, website and email migration, and backup solutions.

We deliver services, not goods. We do not sell products through this website and we do not take payments online.

03How an engagement works

1. Enquiry. You contact us by email, WhatsApp, phone or the contact form, or request a free AI visibility report.
2. Proposal. We send a written proposal with scope, deliverables, timeline and price. You can request one here.
3. Acceptance. Work starts after you accept the proposal in writing and, where required, pay the advance.
4. Onboarding. You share the information, content and account access the work needs. We ask for user-level access rather than passwords wherever possible.
5. Delivery and approvals. We deliver the agreed work. Anything published in your name is shared for your approval first, unless you tell us otherwise in writing.
6. Reporting. Retainer clients receive a monthly report in the first week of the following month.
7. Closure. When an engagement ends, we hand over paid-for deliverables and remove our access, and confirm this in writing.

04Payments

Fees, billing cycle and payment terms are stated in each proposal. In summary (full details in our Terms and Refund Policy):

• retainers are billed monthly in advance, and projects may require an advance;
• invoices are payable within 7 days unless the proposal says otherwise, using only the payment details printed on our invoice;
• applicable taxes, such as GST where applicable, are added to quoted fees unless stated otherwise;
• third-party costs are payable by you unless included in the quote.

We will never ask you to pay into a personal or different account by message alone. If you receive such a request, confirm with us by phone on +91 7902024242 before paying.

05Communication and support

• Channels. WhatsApp (fastest), email at support@y5media.com (best for anything you need on record) and phone. See our Help Desk.
• Hours. Monday to Saturday, 9:30 AM – 6:30 PM IST. We are closed on Sundays.
• Response times. Most WhatsApp messages get a reply the same working day; email is answered within one working day; urgent issues such as a website that is down or hacked are picked up as a priority. These are targets, not guarantees, unless your agreement sets service levels.
• Instructions on record. Approvals, scope changes and cancellations should be confirmed in writing (email or WhatsApp).

06Client responsibilities

• Provide accurate information, timely approvals and the access, content and materials the work needs.
• Ensure you have the rights to any content, trademarks, images and data you supply, and the consent of anyone whose personal data you ask us to use or message.
• Review content before approving it; once approved, you are responsible for its accuracy.
• Keep your own login details secure and your own backups unless backup is in our scope.
• Pay invoices on time.

07Accounts and access

This website does not offer user accounts or logins for visitors or clients. For client platforms, we ask to be added as a user with the lowest role that allows the work, use that access only for the agreed work, and remove it when the engagement ends. Ownership of your domains, websites, business profiles, social pages and advertising accounts should remain in your name.

08Standards we work to

• Honest reporting. We report what moved and what did not, and we do not promise results we cannot control.
• Ethical methods. We do not create fake reviews or testimonials, buy fake followers or engagement, use manipulative link schemes or other deceptive practices, or knowingly break the rules of the platforms we work on.
• Lawful content. We may decline content or campaigns that we reasonably believe are unlawful, defamatory, misleading, or harmful, or that breach third-party rights or platform policies.
• Permission-based messaging. WhatsApp and other automated messages are sent only to contacts whom the client confirms have opted in, and only using approved templates where the platform requires them.
• Confidentiality. We keep client information confidential, and white-label work is never attributed publicly.
• Data protection. We handle personal data as described in our Privacy Policy.

09Business limitations

• We cannot guarantee rankings, AI mentions, traffic, leads, sales or media publication, because third parties make those decisions.
• We do not provide legal, tax, financial or investment advice. Any guidance we give on these subjects is general, and you should consult a qualified professional.
• Third-party platforms may change their rules, suspend accounts or reject content. We will help where we can, but we cannot control their decisions.
• We may decline or end work that conflicts with these standards or with the law.

10Feedback and complaints

If you are unhappy with our service, please tell us so we can put it right. Email support@y5media.com with the subject line “Complaint”. We aim to acknowledge complaints within two working days and to resolve them within 30 days. Complaints about personal data are handled by our Grievance Officer as set out in our Privacy Policy.

11Changes and contact

We may update this policy as our services change. The “Last updated” date above shows the latest version. Changes do not alter an engagement you have already accepted.